A structured process that combines observation, data collection, and evidence analysis to identify strengths, areas for improvement and provide feedback that drives progress, decision-making, and results optimization. 

Through 2 methodologies: 

1. With the collaboration of the evaluated individual 

• Observation and analysis of their daily management. 

• Personalized results and individualized follow-up. 

• On-site or recorded evaluation. Real or simulated evaluation. 

• Applied before and after training to measure impact. 

2. Mystery Shopper (Mystery Shopper/ Mystery Call) 

• Anonymous evaluation of service quality, customer experience, commercial management, and brand image. 

• Allows measuring satisfaction, impact of new strategies, processes, or products. 

Formats: in-person, telephone, or online. 

Benefits 

• Improve service quality. 

• Optimize customer experience. 

• Increase sales and loyalty. 

• Understand team performance. 

• Analyze the competition. 

Why Training Consult 

• Over 30 years of experience in sectors such as transportation and retail. 

• Professional and qualified team capable of simulating multiple situations. 

• Added value: personalized training and immediate feedback to transform results. 

We invite you to try it with a free Mystery Call and see the benefits of this methodology firsthand. 

Do you want to improve your customer or lead experience and your sales? 

With one call, you'll have the answer